My payment failed

Cards expire, banks decline things, and 3-D Secure checks time out. None of it costs you your place or your founder price. We just need a working card.

Fix it

We mail you a secure link to update your payment details. Open it and enter the new card. Follow the link from that mail rather than a page you found elsewhere.

If you cannot find it, go to sandit.club/recover-payment or mail crew@sandit.club and we will resend it.

Common causes

• The card expired between reserving and shipping, which is very common on a reservation this long.
• Your bank blocked it as an unrecognised recurring charge. Approving it in your banking app usually clears it.
• 3-D Secure was not completed, so the confirmation step in your banking app was never finished.