Warranty and repairs

Every SANDIT Sensor carries a two-year warranty from the day it is delivered to you, alongside your statutory rights under EU consumer law. Those rights are not replaced or limited by anything on this page.

What is covered

• Manufacturing defects and component failures.
• Water ingress during normal watersport use. The housing is meant to keep salt water out, and if it does not, that is on us.
• A battery that will no longer hold a usable charge within the warranty period.
• Charging docks and cables that fail in normal use.

What is not covered

• Damage from opening or attempting to open the housing, which cannot be resealed once broken.
• Cosmetic wear such as scratches, scuffs and fading from sun and salt.
• Gradual battery capacity decline, which is normal for every lithium battery.
• Loss, theft, or a sensor left behind on the water.
• Deliberate damage, or use clearly outside watersports.

Starting a repair

1. Mail crew@sandit.club describing the fault, when it started, and your order or account details.
2. We will try to solve it remotely first, since a surprising number of faults are firmware or charging issues.
3. If it needs to come back, we send you return instructions and a reference number. Please do not post it to us without one.
4. We repair or replace it and ship it back at our cost.

Return postage for a genuine warranty fault is on us. If we find the sensor is working correctly, or the damage falls outside the warranty, we will tell you what a repair would cost before doing anything.

Founders and hardware upgrades

Free hardware upgrades for founders are a membership benefit rather than a warranty claim. A sensor replaced under warranty is replaced with the equivalent current model.